Ticket Creation Instructions:
Work Order Requirements:
-
Work order to be entered into Woven.
-
See SOP for WO creation or processing.
WO Details:
-
Trade: IT-Software Support
-
Facilities Comp: Applications/Software
-
Reason: SharePoint Site
-
Type: Facilities
-
Priority: Normal
-
Assignment: Daniel Morris
Call Out Instructions:
-
Business/After Hours: No contact needed.
Leading Questions:
- Does the user have access to the site (and has it been approved by their supervisor)?
- Does the app open and load properly
- Can you provide a screenshot of the error message?
- What is the URL that is in the search bar (unitedfp.sharepoint.com/sites/…)?