Ticket Creation:

Work Order Requirements:

• Work order to be entered into Woven.
• See SOP for WO creation or processing. 

WO Details: 

• Trade: IT-Software Support
• Facilities Comp: Cameras (NVR/DVR)
• Reason: Can’t login to camera system
• Type:  Facilities
• Priority:  High
• Assignment:  Vicente Sena

Call Out Instructions: 

• Business/After Hours: No contact needed. 

Leading Questions:

1. Is the user in an Office 365 group with access (Support Center or Club Manager)