Ticket Creation:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-Computers/Hardware
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Reason: Check-In Computer
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Type: Facilities
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Priority: High
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is there physical damage?
- Does the device have power?
- Is the device connected to PFOps?
- Has the device been rebooted?
- Can you provide a screenshot or photo of the error message?
Vendor Name |
Vendor Website |
Vendor Phone |
Account Number |
Pin |
Software Link |
Notes |
|---|---|---|---|---|---|---|
Resolution Instructions:
- Instruction 1
- Instruction 2
- Instruction 3
- Instruction 4
- Instruction 5
Escalation Instructions: