Are you a Club Manager or District Manager?
Are you trying to login using the Rockbot SSO portal?
It is possible the invitation for your club was never accepted. Please submit a Woven ticket requeting a new Rockbot dashboard invitation to be sent and confirm the email address. of the user.
Please login using the Rockbot SSO portal?
Only CMs or DMs have access to the Rockbot portal currently. Please reach out to them if you need assistance.
Ticket Creation Instructions:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp: IT-Credentials and Account Management
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Reason: Rockbot Credentials
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Type: Facilities
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Priority: Normal
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Assignment: Graham Staniforth (auto close)
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Can you provide a screen shot of the error message?
- Which of the 4 logins are you trying to use (CM, AM, Trainer, Front Desk)?
- Do you need 2 factor authentication reset