Ticket Creation Instructions:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Hardware Support
• Facilities Comp: IT-Computers/Hardware
• Reason: POS Computer 
• Type:  Facilities 

• Priority:  High
• Assignment: Vendor/Technician by Location Below

Call Out Instructions:   

• Business/After Hours: No contact needed.  

Leading Questions:

1. Is the device connected to the Internet?
2. Has it been confirmed the issue is not network related?
3. Can you provide a picture of the ABC terminal desktop (show IP address on right side)?
4. Have you utilized the ABC Support Directory in the Leadership Library under Operations and ABC & Data Track? This will guide them to either contact ABC Client Service/Tech Support or our internal help team, ABCHelp