Ticket Creation Instructions:

Work Order Requirements:

• Work order to be entered into Woven.
• See SOP for WO creation or processing. 

WO Details: 

• Trade: IT-Software Support
• Facilities Comp: Applications/Software
• Reason:  Outlook/Email
• Type:  Facilities
• Priority:  Normal
• Assignment:  Daniel Morris

Call Out Instructions: 

• Business/After Hours: No contact needed. 

Leading Questions:

1. Is it a personal or shared inbox?
2. Does the application open and load appropriately?
3. Can you provide a screenshot of the error message?
4. Look at the bottom right of Outlook window, is there a message that reads, “Connected to: Microsoft Exchange?”
5. Look at the bottom right of Outlook window, is there a message that reads, "This folder is up to date?”
6. Has Outlook been restarted?