Ticket Creation:

Work Order Requirements:

• Work order to be entered into Woven.
• See SOP for WO creation or processing. 

WO Details: 

• Trade: IT-Software Support
• Facilities Comp: Cameras (NVR/DVR)
• Reason: Can’t review or access footage
• Type:  Facilities
• Priority:  High
• Assignment:  Vicente Sena

Call Out Instructions: 

• Business/After Hours: No contact needed. 

Leading Questions:

1. Are you logged into a Club Manager or Support Center profile?
2. Can you provide a screen shot of the error message?
3. Is the footage timeframe within the last 30 days?
4. What club(s) should you have camera access to?

Resolution Instructions:

1. Are the user permissions correct in the Eagle Eye portal?       
2. Is the proper SSO URL being used (should change after Cielo change)
3. Instruction 3
4. Instruction 4
5. Instruction 5

Escalation Instructions: