Ticket Creation:
Work Order Requirements:
-
Work order to be entered into Woven.
-
See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp: Cameras (NVR/DVR)
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Reason: Wrong time on cameras
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Type: Facilities
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Priority: Normal
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Assignment: Vicente Sena
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- What time is showing?
- What time zone are you in?
Vendor Name |
Vendor Website |
Vendor Phone |
Account Number |
Pin |
Software Link |
Notes |
|---|---|---|---|---|---|---|
| Eagle Eye Networks | een.com | 512-473-0501 |
Resolution Instructions:
- Login as admin to Eagle Eye portal
- Instruction 2
- Instruction 3
- Instruction 4
- Instruction 5
Escalation Instructions: