Ticket Creation:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-Computers/Hardware
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Reason: Beeping from IT rack
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Type: Facilities
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Priority: Normal
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is power out at the club?
- Can you verify which device is beeping?
- Can you record an audio or video clip of the beeping?
Vendor Name |
Vendor Website |
Vendor Phone |
Account Number |
Pin |
Software Link |
Notes |
|---|---|---|---|---|---|---|
| Snap AV | 866-424-4489 | S500918 | addresses need to be entered for new orders |
Resolution Instructions:
- If Wattbox item(s) are needed, they can be purchased through Snap AV. Password is in Keeper Security shared folder.
- Can the device be identified?
- Has a different power outlet been tried?
- Is a spare surge protector available?
Escalation Instructions: