Ticket Creation:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-Computers/Hardware
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Reason: iPad Issue
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Type: Facilities
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Priority: Normal
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is there physical damage
- Does the device power on?
- Is it the manager or kiosk ipad? If kiosk which one (Settings, General, About)
- Can you confirm the name and serial number (Settings, General, About)?
- Is the device assigned to the wrong club? If so, go Settings, General, Transfer or Reset iPad, Erase All Content and Settings