Ticket Creation Instructions:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp: PC Security/Antivirus/VPN
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Reason: Cylance Issue
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Type: Facilities
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Priority: High
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Assignment: Graham Staniforth
Call Out Instructions:
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Business/After Hours: No Contact Needed
Leading Questions:
- Can you confirm Cylance protect/optics is installed?
- Can you provide a screenshot of the popup notification?
- If needed, software can be downloaded HERE.