Note: KnowBe4 coming in summer 2023
Ticket Creation Instructions:
Work Order Requirements:
-
Work order to be entered into Woven.
-
See SOP for WO creation or processing.
WO Details:
-
Trade: IT-Software Support
-
Facilities Comp: PC Security/Antivirus/VPN
-
Reason: Phishing Training Request
-
Type: Facilities
-
Priority: Normal
-
Assignment: Vicente Sena
Call Out Instructions:
-
Business/After Hours: No contact needed.
Leading Questions:
- Leading question 1
- Leading question 2