Ticket Creation Instructions:
Work Order Requirements:
- Work order to be entered into Woven.
- See SOP for WO creation or processing.
WO Details:
- Trade: IT-Software Support
- Facilities Comp: PC Security/Antivirus/VPN
- Reason: Phishing Training Request
- Type: Facilities
- Priority: Normal
- Assignment: Vicente Sena
Call Out Instructions:
- Business/After Hours: No contact needed.
Leading Questions:
- Is the internet working?
- Is there more than one instance of the Connect Tunnel application installed?
- Is the "Connect Automatically at Windows Login" option checked under the gear/settings icon?
- Is the user in either Support Center Azure, Facilities Azure or Club Managers Azure group? (permission based license)
- Is the network adapter installed and active?
- The latest version of the software is HERE.