Ticket Creation:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-TV Services
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Reason: DirecTV Issues
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Type: Facilities
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Priority: Normal
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is the TV powered on?
- Is the cable box associated with the TV (or the Comm) powered on?
- Can you provide a photo of the error message, or the error code?
- Is the issue a result of inclement weather?