Ticket Creation Instructions:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-Internet/WIFI (Networking)
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Reason: Wifi Issue
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Type: Facilities
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Priority: High
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is anything else besides Wifi not working (phones, computer hardwired to internet)?
- Which Wifi network(s) is having issues?
- Are Club Wifi, PFOPs, and iPads all showing as avaialble networks?
- Remind that most of the time Wifi down means the internet is down.