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Email Signature Issue (OpenSense) Decision Tree

Are you in a Club or Support Center

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Is your email signature showing on sent emails (you can only tell if you have someone reply back to you or if you send to a personal email). The signature does not show in your sent folder?

Yes, email signature is showing

 

No, email signature is not showing

 
 

Is the information in the email signature correct?

Yes, email signature information is correct.

 

No, email signature information is not incorrect.

 
 

Have you run the Microsoft Flow to update contact information, and waited at least one hour the information to update?

Yes, I have run the flow and waited an hour for it to update?

 

No, I have not run the flow and waited on hour to update.

 
 

Please submit a ticket to update your OpenSense email signature and provide how you want your name to be displayed and the email address associated with your position.

 

Please run the flow and note that all fields must be completed then wait one hour and then submit a ticket if there are still issues.

 

Have you run the Microsoft Flow to update contact information, and waited at least one hour the information to update?

 

Please check the signature field in the program you are using (Outlook, Outlook on web, phone, tablet) and make sure it is 100% blank. The most common issue is [[#]] appearing in the signature and that will block the signature from stamping. It must be removed.

Making sure the signature field was blank solved the issue

 

Making sure the signature was blank did not solve the issue

 
 

Glad the decision tree helped solved the issue. Have a great rest of your day!

 

Please submit a Woven ticket with the name and email address of the position.

 

Is your email signature showing on sent emails (you can only tell if you have someone reply back to you or if you send to a personal email)? The signature does not show in your sent folder.

Yes, email signature is showing

 

No, email signature is not showing

 
 

Is the signature information correct?

Yes, the signature information is correct

 

No, the email signature is not correct

 
 

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Have you run the Microsoft Flow to update contact information, and waited at least one hour the information to update? All fields must be filled out for it to work.

Yes, I have run the flow and waited on hour

 

No, I have not run the flow and waited an hour

 
 

Please submit a Woven ticket and include name and title 

 

Please run the Microsoft Flow and wait one hour, then submit a ticket if it is still incorect.

 

Please check the signature field in the program you are using (Outlook, Outlook on web, phone, tablet) and make sure it is 100% blank. The most common issue is [[#]] appearing in the signature and that will block the signature from stamping. It must be removed.

Making sure the signature field was blank solved the issue

 

Making sure the signature was blank did not solve the issue

 
 

Glad the decision tree helped solved the issue. Have a great rest of your day!

 

Please submit a Woven ticket with the name and email address of the position.

 

Ticket Creation Instructions:
Work Order Requirements:

  • Work order to be entered into Woven.
  • See SOP for WO creation or processing. 

WO Details: 

  • Trade: IT-Software Support
  • Facilities Comp: Applications/Software
  • Reason:  Email Signature Issue
  • Type:  Facilities
  • Priority:  High
  • Assignment:  Graham Staniforth

Call Out Instructions: 

  • Business/After Hours:  No Contact Needed

Leading Questions:

  1. Are you Club or Support Center
  2. Is your email signature showing?
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OpenSense OpenSense          

 

 




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