Ticket Creation Instructions:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp: Applications/Software
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Reason: Software Crashing
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Type: Facilities
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Priority: Normal
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- What application/software are you attempting to use?
- Have Software Updates been run?
- Can you provide a screenshot of the error message?
- Have you rebooted the computer?