Ticket Creation Instructions:

Work Order Requirements:

• Work order to be entered into Woven.
• See SOP for WO creation or processing. 

WO Details: 

• Trade: IT-Hardware Support
• Facilities Comp: Audio Services
• Reason:  Speakers not working
• Type:  Facilities
• Priority:  Normal
• Assignment:  Daniel Morris

Call Out Instructions: 

• Business/After Hours: No contact needed.

Leading Questions:

1. Is it a single speaker or several/all?
2. Have you verified the volume settings in the Rockbot dashboard (SSO for CMs and DMs)?
3. Have you verified the volume settings on the amp in the rack?
4. Does the amp in the IT Rack have power?