Ticket Creation:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Hardware Support
• Facilities Comp: IT-Computers/Hardware
• Reason: Check-In Scanner Issue
• Type:  Facilities 

• Priority:  High

Call Out Instructions:   

Business/After Hours: No contact needed.  

Leading Questions:

1. Which device is it (clarify terminal 1 or 2)
2. Is there physical damage?
3. Is the device powered on?
4. Have you power cycled the device?
5. Have you referenced the ABC Support Directory in the Leadership Library.

Resolution Instructions:

1. If it is a barcode scanner, and is an AirTrac, it was supplied by UFP, and cannot be supported by ABC. Replacement stands can be ordered at AirTrac 2 Stand
2. All other hardware issues need to go through ABC Support.

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14979/3177596/1685304278246-ABC%2BSupport%2BDirectory.pdf

Escalation Instructions: