Ticket Creation:

Work Order Requirements:

• Work order to be entered into Woven.
• See SOP for WO creation or processing. 

WO Details: 

• Trade: IT-Hardware Support
• Facilities Comp: IT-Computers/Hardware
• Reason: Radianse Computer
• Type:  Facilities
• Priority:  High
• Assignment:  Daniel Morris

Call Out Instructions: 

• Business/After Hours: No contact needed. 

Leading Questions:

1. Is their physical damage?
2. Is the issue with the Admin Kiosk or the Member Kiosk?
3. Which amenity are you unable to control?
4. For massage chairs, have the units been rebooted?
5. For hydro beds, has the wifi tag at the foot of the bed been rebooted?
6. If you disconnect Radianse from the T-Max, do the issues persist?
7. Has Radianse Support been contacted?

Resolution Instructions:

Escalation Instructions: