Ticket Creation:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-Computers/Hardware
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Reason: Security Alarms
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Type: Facilities
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Priority: Normal
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Assignment: Vicente Sena
Call Out Instructions:
- Business/After Hours: No contact needed.
Leading Questions:
- Can you confirm the alarm in question is not the fire alarm?
- Can you provide a photo of the alarm panel?
- Can you provide a photo of the error message displayed on the panel?
Vendor Name |
Vendor Website |
Vendor Phone |
Account Number |
Pin |
Software Link |
Notes |
|---|---|---|---|---|---|---|
Resolution Instructions:
- Instruction 1
- Instruction 2
- Instruction 3
- Instruction 4
- Instruction 5
Escalation Instructions: