Ticket Creation Instructions:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Software Support
• Facilities Comp: IT-Credentials and Account Management
• Reason: Employee Onboarding
• Type:  Facilities 
• Priority:  High 
• Assignment:  Graham Staniforth 

Call Out Instructions:   

• Business/After Hours: No contact needed.  

Leading Questions:

1. Can you provide the employee’s preferred and full legal name?
2. What is their start date of employment?
3. Can you specify what equipment is needed (laptop, phone, etc.)?
4. Where should the equipment be shipped to?
5. What Office 365 groups should they be a member of?