Ticket Creation Instructions:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Software Support
• Facilities Comp: IT-Credentials and Account Management
• Reason: Microsoft Account Issue 
• Type:  Facilities 
• Priority:  Normal 
• Assignment:  Graham Staniforth

Call Out Instructions:   

• Business/After Hours: No contact needed.  

Leading Questions:

1. Can you provide a screen shot of the error message?
2. Which of the 4 logins are you trying to use (CM, AM, Trainer, Front Desk)?
3. Are you logging into a Computer or an application/website?
4. Do you need your 2 factor authentication reset?