Ticket Creation Instructions:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp: IT-Credentials and Account Management
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Reason: Software Password Reset
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Type: Facilities
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Priority: High
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is the password Microsoft related?
- Which application/website is the password meant for?
- Which of the 4 logins are you trying to use (CM, AM, Trainer, Front Desk)?
- Do you need 2 factor authentication reset?