Ticket Creation Instructions:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Hardware Support
• Facilities Comp: IT-Phones
• Reason: Call Recording Request 
• Type:  Facilities 
• Priority:  Normal
• Assignment:  Vicente Sena

Call Out Instructions:   

• Business/After Hours: No contact needed. 

Leading Questions:

1. Is the requested either a Club Manager, District Manager, Regional Director or Support Center?
2. Can you verify the current club hours of operation (and do they match the Field Directory)?

Resolution Instructions:

1. Login to RingCentral Admin Portal
2. Click Reports
3. Click Call Logs
4. Download the call (users can do for themselves and DMs can do for their districts)
5. Attach the recording to the ticket

Escalation Instructions: