Ticket Creation Instructions:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Hardware Support
• Facilities Comp: IT-Phones
• Reason: Phone Greeting 
• Type:  Facilities 
• Priority:  Normal 
• Assignment:  ROSM by Location Below 
• Jeff Radford (Region 1) 
• ROSM (Region 2) 
• Chuck Bassett (Region 3) 

Call Out Instructions:   

• Business/After Hours: No contact needed.  

Leading Questions:

1. Do you need the greeting changed or is the issue with access?
2. Can you verify the current club hours of operation (and do they match the Field Directory)?

Resolution Instructions:

1. Login to RingCentral Admin Portal
2. Click Users
3. Click Templates, then User Settings
4. Click the 3 dots to the right of the proper Template, then Apply
5. Select the square next to the club(s) to add the greeting to
6. Press Apply

Escalation Instructions: