Ticket Creation Instructions:
Work Order Requirements:
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Work order to be entered into Woven.
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See SOP for WO creation or processing.
WO Details:
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Trade: IT-Hardware Support
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Facilities Comp: IT-Printers
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Reason: Printer Issue
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Type: Facilities
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Priority: Normal
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Assignment: Daniel Morris
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is there physical damage?
- Is the device powered on?
- Is the computer being used to print either hardwired or connected to PFOps internet? (It will not work on Club Wifi).
- What is the printer number (should be a Dex sticker on front of the unit)?
- Does the toner need replacing (should be auto-sent)?
- If you are in the Support Center, are you using PrinterLogic?