Ticket Creation:
Work Order Requirements:
-
Work order to be entered into Woven.
-
See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp:
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Reason:
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Type: Facilities
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Priority: Normal
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Assignment: Vicente Sena
Call Out Instructions:
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Business/After Hours: No contact needed.
Work Order Requirements:
-
Work order to be entered into Woven.
-
See SOP for WO creation or processing.
WO Details:
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Trade: IT-Software Support
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Facilities Comp: Cameras (NVR/DVR)
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Reason: Footage Request
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Type: Facilities
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Priority: High
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Assignment: Vicente Sena
Call Out Instructions:
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Business/After Hours: No contact needed.
Leading Questions:
- Is the AirTame software on the computer?
- Is the computer connected to either of the following Wifi networks: PFOps or Amarillo Room
- What room is the user trying to connect to the AirTame in?
Vendor Name |
Vendor Website |
Vendor Phone |
Account Number |
Pin |
Software Link |
Notes |
|---|---|---|---|---|---|---|
| AirTame |
Resolution Instructions:
- Verify software is on the computer
- If needed, download from the "Company Portal" application on the computer
- Try to connect
- If not successful, login to the AirTame portal (login using Microsoft)
- Verify the player is online. User may be able to reset the disc/puck behind the TV (most TVs pull out)
Escalation Instructions:
Reach out to Graham Staniforth