Ticket Creation Instructions:

Work Order Requirements: 

• Work order to be entered into Woven. 
• See SOP for WO creation or processing.  

WO Details:   

• Trade: IT-Hardware Support
• Facilities Comp: IT-Phones
• Reason: Phone Issues 
• Type:  Facilities 
• Priority:  High
• Assignment:  Daniel Morris

Call Out Instructions:   

• Business/After Hours: No contact needed.

Leading Questions:

1. Have you rebooted the Yealink W70B phone base?
2. Have you rebooted the internet Modem?
3. Can you make and receive calls from every handset?
4. Is the call audio low quality?
5. Are the calls dropping?